Ada Generative Agent

Resolve tier-1 tickets without playbooks hitting a wall.

A CX agent that pulls policies from your knowledge base, executes safe actions in helpdesk tools, and escalates with full transcripts.

Solutions & playbooks

Mix of curated references, community patterns, and AI-generated outlines. Replace with your ingestion jobs + editorial review.

Retail: size-and-fit policy automationcurated
Parse return reasons, confirm policy windows, and issue labels without agent touch—tier-1 containment >70% in pilots.
Open source
AI rollout blueprint (outline)ai outline
Week 1: freeze 20 golden intents. Week 2: connect OMS + helpdesk read-only. Week 3: enable refunds under USD 50 with dual control.

Seed headlines for layout; connect RSS / partner wires / compliant datasets later.